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Some Important Changes to our Terms & Conditions.

This entry was posted on Friday, January 1st, 2016 at 11:07 am

From the 1st January 2016 there will be a number of changes to our Standard Terms & Conditions:

1. The “Cancellation Policy” is changing. The 25% of the outstanding balance for any bookings cancelled on or within 28 – 15 days will be deleted. All other terms in the Cancellation Policy remain unchanged.

2. Christmas & New Years surcharges: A £10 charge per PEN/ROOM will now apply to the following days: Christmas day (25th Dec ), Boxing Day (26th Dec), New Years Day (1st Jan) and 2nd Jan.

3. Late Check-in and Late Check-out charges are increasing to a flat £40 per visit.  You may need to allow for an extra day either side of your travel arrangements/booking to avoid the out of hours charges. Please ask for details.

4. Our Daily Rates are increasing on 1st April 2016  as the new National Living Wage takes effect.  Please see our Rates Page for more information.

Filed under: Catseye News — Tags: — Michael

How do you deal with a fussy cat?

This entry was posted on Wednesday, December 16th, 2015 at 2:19 pm

If a dog is being fussy about its food then determination on your part will usually solve the problem as the dog will eat when it is hungry.

Cats, however, require a totally different approach. So how do you deal with a fussy cat?

Cats will often refuse food because the texture is not what they are used to, i.e. if they were only fed dry food as a kitten they may refuse any other types of food as an adult.

Cats don’t just go by the smell of the food, texture is very important too. Studies have shown that cats usually eat their prey head first and that this is dictated by the direction of the fur growing on the prey. They appear to dislike foods which are sticky or greasy and prefer their food at body temperature (like live prey!). If moist food is not used in one serving and then kept in the fridge it should be allowed to reach room temperature before being offered. Adding warm water to dry or moist food can encourage an anorexic cat to eat as it strengthens the smell.

The first few months of a cat’s life are when it learns what is safe to eat. This is why, if you have a young kitten, it is a good idea to introduce as many different textures of food as possible. However, you should be aware that chopping and changing the diet can result in digestive problems (most commonly loose or strong smelling stools). It is a much better idea to offer your kitten small pieces of meat or fish, about the size of your thumb nail, as a treat. This is also an ideal time to occasionally offer dry food soaked in a little warm water to break up the monotony of meal times.

But be warned … if you are not careful you can actually train your cat to be fussy. Constantly changing the actual brand of food teaches it to expect a new food every few days. They learn that if they eat the new food for a couple of days and then stop eating it you will inevitably offer something else!

As with dogs, one of the main reasons a cat becomes fussy is because it is being overfed. Inadvertently we can compare a cat’s portion size with our own and decide that they must need more. Remember, your cat’s stomach is much smaller than yours and it should only be offered what it needs – just like us, some cats like to eat what they want and not what they need.
It a cat is not hungry it may wait to see if the owner will bring something else to eat – especially if it knows that ‘something’ will be particularly tasty. With dogs, this problem is easily solved as a dog will give in and eat when they realise nothing else is going to be offered. A cat’s natural independence means that if you don’t provide what they want they will probably just find somebody else who will! The idea of playing the waiting game with a cat can raise concerns that if a cat does not eat for a day or two it may result in a condition called fatty liver disease. This is only an issue if the cat loses weight rapidly.
Another unintentional method of over-feeding is ‘free feeding’, which involves leaving the food down all day. This can encourage the cat to eat for the sake of it or through boredom rather than hunger. Set meals are better if your cat is fussy as when meal time comes round the cat won’t have spent all day picking at the food and will therefore be hungry.
If you are constantly offering more food than your cat needs it will feel full and start to refuse food at meal times. Try and offer enough so the cat consumes the whole amount in one go but would eat a little more if offered.
Some cats are just plain greedy! If you have a greedy cat it is better to weigh their daily allowance at the start of the day and split this into small frequent meals. That way the cat is receiving food regularly but you can control the amount. Feeding balls and other food toys can also make meal times last a little longer.
Peace and Cleanliness
You would not be impressed if you were expected to eat your meals in the bathroom or in the middle of a busy pavement, so don’t expect your cat to either.
Cats should always be fed in a quiet area well away from its litter tray or any strong smelling objects, i.e. air fresheners. The food and water bowls should be cleaned daily and placed apart so food can’t fall into the water.
Stress can adversely affect your cat’s appetite. If you have recently moved home, had a baby or brought another pet into the house, all of these factors may upset your cat and reduce his/her appetite. More sensitive souls can even be upset by something as simple as moving furniture around or decorating a room. In stressful situations most cats prefer foods they are familiar with and regularly eat. Cats are naturally very suspicious of anything new so they can appear fussy when they are actually scared or suspicious. The level of this behaviour is also strongly influenced by their experiences as a kitten.
Feeling the Heat
The appetites of many cats (and dogs) will reduce in hot weather. Quite simply, if they are moving around less then they may have a lower energy requirement. Simply reduce the amount of food you offer when it’s hot and the problem should not arise.
Senior Kitizens
As we get older our appetite and tastes change and the same can happen to older cats.
If an older cat suddenly goes off its food, they should be seen by a veterinary surgeon so they can be checked for an underlying condition. Even in younger cats, a tooth or gum problem (amongst other conditions) may stop your cat from eating so the faster it is dealt with the better.

Author Ref:   Burns Pet Foods

Filed under: Cat Care — Tags: — Michael

Cattery Vaccination Requirements Explained.

This entry was posted on Tuesday, September 1st, 2015 at 5:24 pm

Vets recommend that all cats, both indoor and outdoor, should have the routine vaccinations against the following diseases depending on your individual circumstances.

EXCERPT from Cat Protection League website

What vaccines does my cat need?
Cats Protection, as a member of The Cat Group, recommends vaccines for the following feline diseases:

Feline infectious enteritis (FIE) - a vaccination must

Feline infectious enteritis (a severe and often fatal gut infection) is caused by the feline parvovirus (or feline panleukopenia virus). Vaccination against FIE has been very successful. Unvaccinated cats are at great risk because the virus is widespread in the environment.

Cat ‘flu - a vaccination must

Two types of cat ‘flu are vaccinated against feline herpesvirus (FHV-1) and feline calicivirus (FCV). These viruses are very common and vaccination will protect your cat against prolonged illness, but because there are many different strains of cat ‘flu the vaccine will not totally eradicate the threat.

EXCERPT from International Cat Care

Feline leukaemia virus (FeLV) - a vaccination must for outdoor cats

FeLV is a lifelong infection and unfortunately most cats will die within three years of diagnosis, usually from a subsequent disease like leukaemia, lymphoma (tumours) or progressive anaemia. It is not an airborne disease and can only be passed on via direct contact between cats (usually by saliva or bites). Because of the serious nature of the disease, CP recommends FeLV vaccination.

Feline chlamydophilosis - depends on your circumstances

This bacterium, which causes conjunctivitis in cats, can’t survive in the atmosphere and is thus spread by direct contact between cats (affecting multi-cat households and kittens predominantly). Your vet will discuss your situation and advise as to whether this vaccine is necessary.

Vaccination and protection from disease of cats in a cattery is very important. Anywhere where numbers of cats are kept closely together gives potential for diseases to spread. The cat viruses are very adept at this

For all cats, including those entering a cattery, it is essential that they have received vaccines for the ‘core’ infectious agents — these are:

Vaccines are available against other infectious diseases including Bordetella bronchiseptica, Chlamydophila felis and feline leukaemia virus. However, vaccination against these agents in the well-constructed and well-run cattery situation is not required, as construction and routine hygiene precautions should be adequate to prevent exposure of cats to these agents in this environment.


As boarding a cat in a cattery represents a relatively high risk and therefore a special condition, it is prudent to seek a booster vaccine within the previous 12 months for FHV and FCV in this circumstance, and maximum protection may be afforded by giving a booster vaccine in the one to two months prior to entry into a boarding cattery.

If a cat has had a primary vaccination course (minimum of two injections) followed by a first booster within 12 months, it only needs a single booster injection (irrespective of the length of time since the last injection) 2 weeks before it goes into the cattery.

NB: Some vets do insist on restarting the primary two dose schedule if the vaccinations have lapsed for over a year. It is difficult to determine how necessary this is over a single booster, so customers are advised to follow their own vet’s advice.

A veterinary vaccination record where the cat is clearly identified (preferably by microchip) should be used to ensure relevant (FPV, FHV and FCV) vaccinations have been administered.

Filed under: Cat Care — Tags: — Michael

Looking After your Senior Cat By Vet Martha Murphy

This entry was posted on Wednesday, July 15th, 2015 at 3:48 pm

Considerations in Older Cats By Vet Martha Murphy of  The Veterinary Cat Clinic, Edinburgh

Considerations in Older Cats
It may seem far in the future when we get a new kitten, but the time soon comes around where we start to notice that our cats seem to have aged a little, and are not the spritely little things that they once were. Although the kitten phase is great fun, the more mature years can also be very rewarding. By this time, a strong bond has usually developed between the cat and its owners, and they are just as much part of the family as their human counterparts.
Fortunately, there is now a lot more known about the problems that our ’senior kitizens’ face, and consequently a lot we can do to help them live in comfort and contentment in their golden years.

This is hugely important. Arthritis is a very common problem in older cats, and often goes unnoticed. Some studies have shown that the start of arthritic changes is seen in significant numbers of cats as young as 6 years old.
So why doesn’t it always get spotted? Unfortunately for us loving owners and vets, cats have a tendency to try to hide pain, as it is in their nature to not appear to be weak or compromised.
As they get older, and their joints get a little stiffer and aches and pains start to develop, cats will gradually stop various activities that no longer feel manageable to them. Many owners on first questioning of their cat’s mobility and comfort levels will say it is excellent. It is only on further questioning – does (s)he still jump up onto all the places (s)he used to? Does (s)he still climb trees? Does (s)he play as much? – that a different picture is revealed. These changes can appear very subtly at first, especially if you are around the cat every day.
There are a lot of ways to help cats who aren’t as agile as they used to be, starting with small changes around the house. This can include
- steps or an improvised version for them to reach all the higher places where they enjoy spending time. Cats get a great deal of security from being up high;
- raising food and water bowls to standing height so they no longer have to crouch to eat, which puts pressure on their elbows. This can easily be done by placing the bowl on top of an old ice-cream tub or the like;
- providing heated bedding especially in the winter. Cats, like humans, are often worse affected in the damp, colder months.

Another thing we can do is give them supplements or medications to help keep the joints supple, and free from aches and pains. There is now a wide variety of these, many of which are in easy to administer formats. If you think your cat may benefit from something like this, it is a great idea to get them checked with your vet. Remember, they may not be showing signs that you might identify as signs of pain; but if you think carefully and compare their activities now to those of a few years ago, you might realise that there has been a change.
One of the great bugbear sentences uttered to vets is, “Oh he’s not in any pain; he’s just stiff”, stated as a little old cat hobbles across the consultation table. It always makes me wonder what the owner thinks is making him stiff, if not aching joints and sore muscles!

Dental Care
Many cats as they get older will develop varying degrees of dental disease. They are less handy with the Colgate than humans, so after ten years or so of not brushing and flossing this is not surprising. Dental problems vary from a mild build-up of plaque to large cavity-like lesions, eroded roots, infections and gingivitis (inflammation of the gums). This can be easily rectified with some dental treatment from your vet, which although usually involves a general anaesthetic and a morning at the clinic, can make a huge difference to their quality of life, and prevent further diseases from occurring. There is a link between dental disease and kidney disease in cats, due to the introduction of oral bacteria into the bloodstream, which can then ’seed’ on the kidneys (or other organs) causing kidney and bladder infections.
A level of prevention can be provided by feeding one of the specialist dental diets, it does not have to be fed as the sole food, but even adding a little of it to your cat’s regular diet can help.

Common illnesses
The most common presenting complaints of older cats are: changes in weight, appetite and thirst. Of course, many different diseases can affect these things but our top three in senior cats are:
- Kidney disease
- Diabetes
- Hyperthyroidism.
These illnesses can present in a variety of ways, but invariably affect the appetite, thirst or weight of the cat. They are all manageable and best caught early. They can usually be diagnosed with an examination and a simple blood test. So if you have noticed any changes in these aspects of your cat, a check-up is recommended.
Unfortunately, as animals get older, when signs of illness occur, cancer is something that moves up in the list of likely possibilities. It is a word that often brings with it a lot of fear and upset, but as with human medicine, there have been great advances in cancer treatment in animals too. As with other medical issues, the chances of successful treatment are better when it is caught in the early stages.

A sad topic, but an important one for older cats. It can often make the process easier when the day comes if some consideration has been given to the matter prior to the event; of course this is not always possible in acute situations, but is something that can be thoughtfully planned for older cats with long-term illnesses.
Many vets will come to your house for this, so you don’t have to face other people at the clinic, and your cat can be relaxed as possible in its own environment. They will usually require some notice to arrange this as cover must be ensured for the clinic as well.
There is also the consideration of what your wishes are for the cat after (s)he has passed away. Some people have a favourite spot in the garden where they wish to bury them, while for others this is undesirable or unfeasible. In this case, your vet will be happy to assist with arrangements. Pets are normally sent to a specialised pet crematorium. There are options to have the ashes returned to you, although this does incur a greater cost.
It can be very stressful, especially if the euthanasia was unexpected, to try to make all of these decisions on the day, so it is a good idea to think it over at a non-emotional time, and have an idea of what you would like to happen.

As cats get older, their needs change, and it becomes even more important to monitor their health. Six-monthly or annual veterinary check-ups are a great way to pick up on subtle changes in weight, early signs of disease, and also to discuss prevention.
With the right care, you can keep your feline friends around for many years, and keep them feeling as good as they possibly can at each stage of life, so you can enjoy those years to the fullest together

About the Author.

Martha graduated in 2008 from Edinburgh Vet School. She initially worked in a busy small animal practice in Yorkshire before gaining a variety of experience working as a locum in practices around the UK. She joined The Cat Clinic team in 2010, initially working part-time while she completed the University of Sydney’s post graduate distance learning course in feline medicine before becoming a full time member of the team. Martha has been a cat owner since she was born, and dreamed of being a feline vet since she was a toddler. She is intrigued by all things cat, & is self-confessed “cat crazy”! She currently has an adopted rescue cat named “Alfie” who was born deaf, which gives him some curious personality quirks such as staring very intently at people, and chasing the noisy hoover!

Filed under: Cat Care, Our Cattery Vet — Tags: — Michael

Tips on Making the Cattery Booking Process Simple.

This entry was posted on Friday, July 10th, 2015 at 8:34 pm

The cattery now gets booked up quite far in advance for the popular periods as people want to make absolutely sure that their cat is cared for by us while they are away. Always ensure that you have booked an adequate number of days so that you do not encounter difficulties if there are any late changes to your travel arrangements

-       Flight times may change and delays can always happen. You may also have to check time differences if you are flying long haul. Most of our bookings now are back to back in the diary with little unused space to accommodate late changes / additions to either side of a booking.

-       We try to stick to our opening hours as far as possible in order to protect the small amount of private time we have as a family and to make sure that priority is given to the cats in our care to receive the high standard of care they deserve.  We are open seven days a week but only mornings at the weekend. Please take note of the opening hours and take these into consideration when booking your cat’s stay. We have an out of hours charge of £20.

-       Many of our customers make use of our Collection and Delivery Service. This is an optional extra and provides a very convenient way of making your holiday plans run smoothly. We try to book all our collection and deliveries within our opening hours as far as possible, although this may differ occasionally if agreed between the customer and Catseye Cattery. Mornings can be difficult as our first priority in the day is to see to the needs of all the cats in the cattery. Michael will always be in touch a day or two before the cat is due to be collected to firm up collection times with the customer. He will give APPROXIMATE TIMES which may be subject to delay if he is caught up in traffic or is unavoidably delayed at the Cattery.



Our aim is to respond quickly to all communication from new and existing customers. Occasionally there is a problem and a customer thinks that we have not responded. We have outlined below exactly what you should expect and receive from us in response to any correspondence:

-       We aim to reply to all enquiries as quickly as possible, and definitely within 24 hours. Even if you leave a telephone message or an availability enquiry through the website you should receive a quick response. Telephone and internet messages are checked frequently throughout the day.

-       If you are a new customer and you contact us to make a booking the following procedure will be followed:

  1. Once you have decided to book with us we will request that you complete a booking form. This can be done online (preferred option) or in person. We CANNOT go forward to process and confirm a booking until we have received a completed form from you.
  2. We never accept pencilled in bookings.
  3. No booking is absolutely confirmed and guaranteed until the deposit has been paid.
  4. Once we receive your booking form we will process the paperwork and send you a confirmation e-mail within 24 hours. If you do not receive that within the specified time please do get back in touch with us. Occasionally e-mails can get lost in junk mail depending on the firewalls in use on your computer and sometimes because our e-mail carries the word Facebook! The confirmation email will include the dates you have booked, the number of cats you have booked, the total charge, the deposit amount, and different was you can pay your deposit. If you have requested any extra services: collection and delivery/ claw clipping/ webcam facility/ medication administration/ double pens etc this should also be noted on your confirmation and included in the total charge. If anything is missing please let us know immediately.
  5. If you have omitted any details we may get back in touch with you to clarify. For example we always prefer to know exactly what foods your cat eats normally so that we can check that we have it in stock, or so we can ask you to bring a supply.
  6. If you have selected an arrival or departure time outwith our normal hours we will highlight this on your confirmation to alert you that the times would incur the extra out of hours charge. This will hopefully give ample opportunity for you to change your plans to accommodate our opening hours.

-       If you are an existing customer all you need to give us is the dates you require and any other services you would like to add. Arrival and departure times are useful. Don’t forget to give us details of any changes to your or your cat’s details. The booking will be processed within 24 hours and the usual confirmation e-mail will be sent.

-       You will be advised about the loyalty scheme and given a card the first time your cat comes to stay. It is your responsibility to look after the card and bring it with you to subsequent visits so that the card is kept up to date.

Filed under: Catseye News — Tags: — Michael

July Summer Holidays 2015

This entry was posted on Monday, June 29th, 2015 at 8:26 pm

For most folks the summer holidays are just beginning!

But, to ensure total peace-of-mind when you’re on holiday it is always wise to book your cat into a good quality cattery, such as Catseye, well in advance!

We have now turned away over 200 people looking for cattery spaces in July. So, please please book early to avoid disappointment!

Filed under: Catseye News — Tags: — Michael

Choosing a Cattery

This entry was posted on Thursday, June 18th, 2015 at 4:52 pm

It's nice and private with the door closed

When you are a cat lover, one of the most important considerations when you plan a holiday is to ensure that your cat will be well cared for while you are away. Some people never go away simply because they cannot find a place that they trust enough to give their cat the care and attention they need and deserve.

A cat never likes to be removed from its own environment and will always suffer a degree of stress with the upheaval and change of routine. There is, however, a lot that can be done to minimise the stress and anxiety for both cat and owner!

If you find a good cattery and book well in advance, you will be able to enjoy your holiday safe in the knowledge that your cat is being well cared for and means you don’t have to feel guilty at leaving him / her behind!

Standards of catteries vary enormously – there are some extremely good catteries but unfortunately there are also some that provide poor quality of service and accommodation. The best thing is to do your own research and investigate what is on offer locally and decide which cattery can offer the standard of care that your cat deserves.

Make an appointment to go and view the cattery. If any cattery owner refuses to show you around the premises, look elsewhere.

Many cats are not used to dogs, and the sound of barking can cause enormous stress to them. Try to choose a cattery that is not located next to a boarding kennels.

Check to see that the cattery is clean and tidy. If high standards of cleanliness are evident, these high standards are likely to be reflected in the general care and running of the cattery.

Did you receive a warm welcome from the proprietor? Did they seem well informed about cat care and running a cattery? Did you feel confident that they understood your cat’s needs?

All catteries should be licensed by the local authority, so do ask to see the cattery licence if it is not clearly displayed.

Creating extra space into the next chalet next door

The Feline Advisory Bureau is a regulatory body, which inspects catteries and recommends standards on construction, management and day to day care. The FAB recommended list of high quality catteries is not exhaustive however, and there are many catteries which offer exceptional care and hygienic accommodation who are not listed by FAB.

Ask the proprietor about their policy on the care of an animal that becomes sick and about their quarantine arrangements (some catteries have separate isolation pens to keep sick animals away from the other cats who are boarding).

Ask to see the food preparation area and the place where cleaning and litter trays, bedding etc takes place. Ask about the disinfection procedures and about their infection control policy.

The accommodation for each cat should have a separate enclosed and heated sleeping area with access to an outside run.

The pen should be warm and dry, secure, and big enough to accommodate food, water, bedding, scratch posts, toys, litter trays and enough room to run around (take a look around our cattery). There should be an option to provide extra space so that cats from a multi cat household can comfortably board together.

The pen should be heated in winter and well ventilated in summer, with plenty of shade from direct sunlight.

Cats should have a choice of sleeping areas, with a high shelf and somewhere to hide.

Each pen should lead onto a secure outer enclosed safety corridor. This corridor should be securely locked at all times to provide additional security.

The chalets provide a lovely little suntrap

Each unit should have either a minimum 60cm gap OR a full height sneeze barrier between each pen to prevent the spread of airborne diseases.

Any cattery with a good view is a bonus as cats are great spectators and love to watch the wildlife world go by!

There should be no strong odours of urine or faeces, nor should there be a strong smell of cleaning products.

Take note of other cats in residence – if they look content, alert and interested then that is a sure sign that all is well. Food bowls that look empty or a significant amount of food eaten also implies that the residents are settled and happy. Fresh water should be available to cats at all times.

A good proprietor will ask a multitude of questions about your cats – name, age, eating likes and dislikes, personality traits, special likes and dislikes. If they ask about breed and whether long or short hair that is a good indication that they understand the need for daily grooming. A good cattery will encourage you to bring in bedding, scratch posts, toys and other things from home that will be familiar to your cat and help him/ her to settle quickly.

A good cattery will insist on seeing an up-to-date vaccination certificate, and information about recent flea and worming treatment. They will ask about medical history and it is important to disclose any problems so that the proprietor is aware of any special requirements your cat may have, for example, older cats may find it difficult to jump onto high shelves.

Not all catteries are prepared to accept animals on regular medication for a stable medical condition. You may need to look around a few catteries before you find somewhere that is prepared to administer tablets, injections or other medication.

Once you have checked out a cattery and found all the above points fulfilled – then you have found a great cattery! It is likely that they will be booked up well in advance particularly in peak holiday seasons, so book a long time in advance as you book your holidays so that you will have peace of mind and have confidence that your cat will be happy and well cared for while you are away. It is often a good idea to try out a cattery for a long weekend initially so that you can see that both you and your cat are pleased with the care and service you have received.

Filed under: Cat Care — Tags: — andy

Great Shot from the Air of our Cattery Facilities!

This entry was posted on Sunday, May 31st, 2015 at 9:54 pm

We love this shot of Catseye Cattery from the air. This was taken in June 2014 .

What’s your thoughts? We’d love to hear what you think of our cattery!

Filed under: Catseye News — Tags: — Michael

Paying for Booking Deposits is now Simples!

This entry was posted on Saturday, February 28th, 2015 at 4:56 pm

Introducing a great new and convenient way to pay for cattery booking deposits!!

Deposits can now be paid via our online store. Your booking confirmation email will have all the details but you can check-out the ap CLICK HERE.

Filed under: Catseye News — Tags: — Michael

Catseye Cattery cat food Menu

This entry was posted on Wednesday, February 25th, 2015 at 11:31 am

To ensure that our guests are always happy and relaxed, we feed them their favourite cats foods that they would have at home!

Having the correct cat food is essential to a contented cat staying with us at the cattery!

This means that we carry a wide selection of wet & dry cat foods, and a few treats too!! Please tell us what your cat/s prefer to eat and we’ll ensure that we have this in stock ( excludes special prescription diets ).

Filed under: Cat Care — Tags: — Michael
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