Catseye Cattery

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Phone: 01875 341 090 Email: enquiries@catseyecattery.co.uk

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Cattery for Cats, Kennels for Dogs!

This entry was posted on Thursday, July 27th, 2017 at 5:19 pm

At Catseye Cattery, our philosophy is simple. We believe that cats should never be boarded in a facility that has dogs too! The two species have totally different needs and cats especially require a calm, peaceful environment to be cared for in!

It really only stand to reason that you should always try to book your cat/s into a cats ONLY facility. Dogs should never be near to the cattery units or indeed simply “walking around” the cattery!

Some of our clients do have dogs, but the vast majority for cat owners would never want their loved-one anywhere near to a dog, and certainly not for a prolonged period such as a holiday!

So, if catteries are new to you, pop round to Catseye Cattery for a cattery tour to fully appreciate our first-class facilities for CATS ONLY!

Filed under: Cat Care, Catseye News — Tags: — Michael

Happy Christmas from Catseye Cattery!

This entry was posted on Monday, December 19th, 2016 at 5:31 pm

Michael, Helen and the Catseye Cattery Team wish all our lovely clients, Facebook friends and followers a very Happy Christmas.
Hope we’ll see you in the New Year.


( pictured here, two of our owns cats Banksy & Morrissey! )

Filed under: Catseye News, Our Team — Tags: — Michael

Preparing your Diabetic Cat for a Stay at Catseye Cattery

This entry was posted on Saturday, April 16th, 2016 at 3:27 pm

We are very experienced in looking after diabetic cats at Catseye Cattery. We owned a cat ourselves who was diabetic and on daily insulin injections so we know all about the care and attention required and also understand the anxieties that can exist when handing over the care of your cat to someone else!

Even a normally very stable diabetic cat may become quickly unstable as a result of stress. We make every effort to help your cat settle in as quickly as possible into the cattery, but we will have to pay extra care and attention to ensure that he/ she is eating well and is happy.

Most diabetic cats that stay with us are happy, comfortable and have no problems at all while they are with us. We have put together a few hints and tips for your information before you bring your cat to stay with us.

  1. Even if your cat has very stable diabetes at home we recommend that you visit the vet to have a check-up within a few days of boarding for reassurance that everything is well.
  2. Make sure that you bring sufficient supplies of syringes and insulin with you. We will need enough syringes for the number of days boarding. Check the expiry date and the opening date of your insulin. It is a good idea to write the opening date on the box as it should ideally not be kept open for longer than 4 weeks. Insulin should always be kept in the fridge. Syringes should be single use only to prevent any risk of infection. We have sharps containers so no need to bring one with you.
  3. Make sure that you give us clear instructions about number of units to give, frequency and time of each dose. Let us know what your cat’s normal routine is, the time that the last insulin injection was given and how much your cat has eaten that day. As it is important to give insulin at specific times we keep a special Diabetes Management Chart to ensure that all information is carefully recorded and your cat is visited and checked frequently.
  4. Please do let us know if there is any important medical information or past history of any other conditions. It is most helpful if we have this information so that we are well informed if any medical problem arises while you are away. Make sure we have full contact details of your vet and also be aware of their emergency out of hours cover and costs.
  5. Finally please make sure that we have full details of your vet surgery and contact details for you while you are away.

With all of that in place you will be able to go away, relax and enjoy your holiday. We are more than happy to keep in touch with you by telephone, e-mail or text so that you have the reassurance that all is well.

Filed under: Cat Care, Catseye News — Tags: — Michael

Cattery Extension

This entry was posted on Friday, January 29th, 2016 at 2:17 pm

We’re feeling excited!!
Due to increased demand, a planning application has been lodged for a cattery extension!
They’ll be 7 large (for up to 2 cats) and 3 extra large suites (for families of 3/4, or for the kitty that really wants to stretch-out!!)
Building work should start in early 2017, but we’ll keep you posted.


Filed under: Catseye News, Uncategorized — Tags: — Michael

NEW! Catseye Cattery Gift Vouchers.

This entry was posted on Wednesday, January 27th, 2016 at 5:26 pm

Treat your loved-one to a stay at Catseye Cattery by purchasing a Gift Voucher.

New for 2016, these vouchers can be used towards at stay at our cattery and are available in £10, £25, £50 or £100 values. Check out the link below.

Catseye Cattery Gift Voucher

Filed under: Catseye News — Tags: — Michael

Some Important Changes to our Terms & Conditions.

This entry was posted on Friday, January 1st, 2016 at 11:07 am

From the 1st January 2016 there will be a number of changes to our Standard Terms & Conditions:

1. The “Cancellation Policy” is changing. The 25% of the outstanding balance for any bookings cancelled on or within 28 – 15 days will be deleted. All other terms in the Cancellation Policy remain unchanged.

2. Christmas & New Years surcharges: A £10 charge per PEN/ROOM will now apply to the following days: Christmas day (25th Dec ), Boxing Day (26th Dec), New Years Day (1st Jan) and 2nd Jan.

3. Late Check-in and Late Check-out charges are increasing to a flat £40 per visit.  You may need to allow for an extra day either side of your travel arrangements/booking to avoid the out of hours charges. Please ask for details.

4. Our Daily Rates are increasing on 1st April 2016  as the new National Living Wage takes effect.  Please see our Rates Page for more information.

Filed under: Catseye News — Tags: — Michael

Our Customer Loyalty Scheme.

This entry was posted on Wednesday, August 5th, 2015 at 5:32 pm

It is with regret that we have decided to cancel our Customer Loyalty Scheme. Our scheme worked like this: You earned a stamp for every day each cat stayed. When you had completed 21 stamps on the card you would receive a loyalty voucher worth £10:00 which could have been used towards future bookings or in the Catseye Cattery Shop.

Due to the administrative difficulties of running the scheme and because of the rapid growth in customer numbers, it has now become impossible to continue the loyalty scheme in it’s current format. If we able to introduce a new scheme that is easier to operate, we shall inform you.

We will therefore cancel the scheme from 31st December 2015. The scheme will run as normal until then ( stamps and vouchers issued ) but this will cease after 31st December 2015. You will have until 31st December 2016 to redeem any £10 vouchers that you may have subject to the expiry date on each voucher and the terms of the scheme.

We do hope that you will understand why we have taken this step and that you will continue to use Catseye Cattery as your preferred holiday destination for your cat/s!

Filed under: Catseye News — Tags: — Michael

Catseye Cattery Holiday Closing November 2015.

This entry was posted on Saturday, July 11th, 2015 at 11:35 am

Catseye Cattery will be closed to customers for boarding from Wednesday 4th November and open again on Friday 20th November 2015. This is for essential maintenance and for our annual holiday.
However, a small team of staff will still be on-hand to answer boarding enquiries by telephone on 01875 341 090.
If you’re wishing to use our cattery during any of this time, we ask you to contact us as soon as possible to discuss your options.

Filed under: Catseye News — Tags: — Michael

Tips on Making the Cattery Booking Process Simple.

This entry was posted on Friday, July 10th, 2015 at 8:34 pm

The cattery now gets booked up quite far in advance for the popular periods as people want to make absolutely sure that their cat is cared for by us while they are away. Always ensure that you have booked an adequate number of days so that you do not encounter difficulties if there are any late changes to your travel arrangements

-       Flight times may change and delays can always happen. You may also have to check time differences if you are flying long haul. Most of our bookings now are back to back in the diary with little unused space to accommodate late changes / additions to either side of a booking.

-       We try to stick to our opening hours as far as possible in order to protect the small amount of private time we have as a family and to make sure that priority is given to the cats in our care to receive the high standard of care they deserve.  We are open seven days a week but only mornings at the weekend. Please take note of the opening hours and take these into consideration when booking your cat’s stay. We have an out of hours charge of £20.

-       Many of our customers make use of our Collection and Delivery Service. This is an optional extra and provides a very convenient way of making your holiday plans run smoothly. We try to book all our collection and deliveries within our opening hours as far as possible, although this may differ occasionally if agreed between the customer and Catseye Cattery. Mornings can be difficult as our first priority in the day is to see to the needs of all the cats in the cattery. Michael will always be in touch a day or two before the cat is due to be collected to firm up collection times with the customer. He will give APPROXIMATE TIMES which may be subject to delay if he is caught up in traffic or is unavoidably delayed at the Cattery.

-       IF YOUR TIME/TRAVEL/CATTERY PICK UP ARRANGEMENTS ARE TIGHT PLEASE CONSIDER BOOKING YOUR CAT IN A DAY EARLIER/ A DAY LATER TO AVOID ANY PROBLEMS/ DISAPPOINTMENT.

COMMUNICATION

Our aim is to respond quickly to all communication from new and existing customers. Occasionally there is a problem and a customer thinks that we have not responded. We have outlined below exactly what you should expect and receive from us in response to any correspondence:

-       We aim to reply to all enquiries as quickly as possible, and definitely within 24 hours. Even if you leave a telephone message or an availability enquiry through the website you should receive a quick response. Telephone and internet messages are checked frequently throughout the day.

-       If you are a new customer and you contact us to make a booking the following procedure will be followed:

  1. Once you have decided to book with us we will request that you complete a booking form. This can be done online (preferred option) or in person. We CANNOT go forward to process and confirm a booking until we have received a completed form from you.
  2. We never accept pencilled in bookings.
  3. No booking is absolutely confirmed and guaranteed until the deposit has been paid.
  4. Once we receive your booking form we will process the paperwork and send you a confirmation e-mail within 24 hours. If you do not receive that within the specified time please do get back in touch with us. Occasionally e-mails can get lost in junk mail depending on the firewalls in use on your computer and sometimes because our e-mail carries the word Facebook! The confirmation email will include the dates you have booked, the number of cats you have booked, the total charge, the deposit amount, and different was you can pay your deposit. If you have requested any extra services: collection and delivery/ claw clipping/ webcam facility/ medication administration/ double pens etc this should also be noted on your confirmation and included in the total charge. If anything is missing please let us know immediately.
  5. If you have omitted any details we may get back in touch with you to clarify. For example we always prefer to know exactly what foods your cat eats normally so that we can check that we have it in stock, or so we can ask you to bring a supply.
  6. If you have selected an arrival or departure time outwith our normal hours we will highlight this on your confirmation to alert you that the times would incur the extra out of hours charge. This will hopefully give ample opportunity for you to change your plans to accommodate our opening hours.

-       If you are an existing customer all you need to give us is the dates you require and any other services you would like to add. Arrival and departure times are useful. Don’t forget to give us details of any changes to your or your cat’s details. The booking will be processed within 24 hours and the usual confirmation e-mail will be sent.

-       You will be advised about the loyalty scheme and given a card the first time your cat comes to stay. It is your responsibility to look after the card and bring it with you to subsequent visits so that the card is kept up to date.

Filed under: Catseye News — Tags: — Michael

July Summer Holidays 2015

This entry was posted on Monday, June 29th, 2015 at 8:26 pm

For most folks the summer holidays are just beginning!


But, to ensure total peace-of-mind when you’re on holiday it is always wise to book your cat into a good quality cattery, such as Catseye, well in advance!


We have now turned away over 200 people looking for cattery spaces in July. So, please please book early to avoid disappointment!

Filed under: Catseye News — Tags: — Michael
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Catseye Cattery , 19 Boggs Holdings, Pencaitland, East Lothian, EH34 5BE
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