Catseye Cattery

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Phone: 01875 341 090 Email: enquiries@catseyecattery.co.uk

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Tips on Making the Cattery Booking Process Simple.

This entry was posted on Friday, July 10th, 2015 at 8:34 pm

The cattery now gets booked up quite far in advance for the popular periods as people want to make absolutely sure that their cat is cared for by us while they are away. Always ensure that you have booked an adequate number of days so that you do not encounter difficulties if there are any late changes to your travel arrangements

-       Flight times may change and delays can always happen. You may also have to check time differences if you are flying long haul. Most of our bookings now are back to back in the diary with little unused space to accommodate late changes / additions to either side of a booking.

-       We try to stick to our opening hours as far as possible in order to protect the small amount of private time we have as a family and to make sure that priority is given to the cats in our care to receive the high standard of care they deserve.  We are open seven days a week but only mornings at the weekend. Please take note of the opening hours and take these into consideration when booking your cat’s stay. We have an out of hours charge of £20.

-       Many of our customers make use of our Collection and Delivery Service. This is an optional extra and provides a very convenient way of making your holiday plans run smoothly. We try to book all our collection and deliveries within our opening hours as far as possible, although this may differ occasionally if agreed between the customer and Catseye Cattery. Mornings can be difficult as our first priority in the day is to see to the needs of all the cats in the cattery. Michael will always be in touch a day or two before the cat is due to be collected to firm up collection times with the customer. He will give APPROXIMATE TIMES which may be subject to delay if he is caught up in traffic or is unavoidably delayed at the Cattery.

-       IF YOUR TIME/TRAVEL/CATTERY PICK UP ARRANGEMENTS ARE TIGHT PLEASE CONSIDER BOOKING YOUR CAT IN A DAY EARLIER/ A DAY LATER TO AVOID ANY PROBLEMS/ DISAPPOINTMENT.

COMMUNICATION

Our aim is to respond quickly to all communication from new and existing customers. Occasionally there is a problem and a customer thinks that we have not responded. We have outlined below exactly what you should expect and receive from us in response to any correspondence:

-       We aim to reply to all enquiries as quickly as possible, and definitely within 24 hours. Even if you leave a telephone message or an availability enquiry through the website you should receive a quick response. Telephone and internet messages are checked frequently throughout the day.

-       If you are a new customer and you contact us to make a booking the following procedure will be followed:

  1. Once you have decided to book with us we will request that you complete a booking form. This can be done online (preferred option) or in person. We CANNOT go forward to process and confirm a booking until we have received a completed form from you.
  2. We never accept pencilled in bookings.
  3. No booking is absolutely confirmed and guaranteed until the deposit has been paid.
  4. Once we receive your booking form we will process the paperwork and send you a confirmation e-mail within 24 hours. If you do not receive that within the specified time please do get back in touch with us. Occasionally e-mails can get lost in junk mail depending on the firewalls in use on your computer and sometimes because our e-mail carries the word Facebook! The confirmation email will include the dates you have booked, the number of cats you have booked, the total charge, the deposit amount, and different was you can pay your deposit. If you have requested any extra services: collection and delivery/ claw clipping/ webcam facility/ medication administration/ double pens etc this should also be noted on your confirmation and included in the total charge. If anything is missing please let us know immediately.
  5. If you have omitted any details we may get back in touch with you to clarify. For example we always prefer to know exactly what foods your cat eats normally so that we can check that we have it in stock, or so we can ask you to bring a supply.
  6. If you have selected an arrival or departure time outwith our normal hours we will highlight this on your confirmation to alert you that the times would incur the extra out of hours charge. This will hopefully give ample opportunity for you to change your plans to accommodate our opening hours.

-       If you are an existing customer all you need to give us is the dates you require and any other services you would like to add. Arrival and departure times are useful. Don’t forget to give us details of any changes to your or your cat’s details. The booking will be processed within 24 hours and the usual confirmation e-mail will be sent.

-       You will be advised about the loyalty scheme and given a card the first time your cat comes to stay. It is your responsibility to look after the card and bring it with you to subsequent visits so that the card is kept up to date.

Filed under: Catseye News — Tags: — Michael

Catseye Cattery’s wide appeal!

This entry was posted on Wednesday, February 25th, 2015 at 10:41 am

Catseye Cattery welcomes many guests from all parts of Edinburgh, the Lothians and the Scottish Borders! Clients come from far and wide including West Edinburgh, West Lothian, Glasgow and even Perthshire!

For customers travelling from The Scottish Borders, we are conveniently located near the the main route north/south to the Scottish Borders on A68. Also great from areas such as Dunbar, Eyemouth, Duns and Berwick as we’re only 2  miles from the A1!

The best cattery is not always the nearest to you! Give us a call on 01875 341 090 for information or directions from the Scottish Borders,

Filed under: Catseye News — Tags: — Michael

These Kittens are too cute not to blog about!

This entry was posted on Saturday, January 3rd, 2015 at 6:31 pm

Meet these two beauties! Their owner has come all the way from Glasgow to board their cats with us! Our customers come from far and wide. Remember: The best cattery is not always the one nearest to you!!

Jan 2015

Filed under: Our Guests — Tags: — Michael

Making a Booking at Catseye Cattery

This entry was posted on Wednesday, November 5th, 2014 at 5:46 pm

As all our regular customers will know, we aim to process a booking within 24 hours and send a confirmation e-mail so that the customer can be assured that their booking has been confirmed. Occasionally an e-mail does not get through – possibly due to human error e.g. a mistake in the e-mail address. Most errors though would mean that the e-mail bounces back to us, which makes us aware of the problem.

There have been a few occasions however, where our e-mail has landed in a customer’s junk mail and so they do not see it. This can cause us great concern as the customer may think we have not responded and their request for space has not been confirmed. This can depend on the individual settings on a customer’s e-mail system, e.g. our corporate information carries the word ‘Facebook’ which could potentially be viewed by the system as junk.

Please always check after booking that we have confirmed that we have received your request and do not hesitate to get in touch if you are unsure.

Filed under: Catseye News — Tags: — Michael

Cats Cats Cats!!

This entry was posted on Tuesday, October 7th, 2014 at 5:53 pm

We all love our moggies and can have the most wonderful and rewarding relationships with them. Every personality is different and we are so lucky to meet many amazing unique characters. It is also great fun to see a number of different pedigree breeds of cat who come into our care, and a real learning experience to find out about the characteristics and temperaments of the different breeds. We have so far seen 28 varieties of cats aside from the domestic short hair and long hair cats and feel very privileged to have been able to see them. We have had:

Siamese / Tonkinese / Birman / Persian / Maine Coon / Norwegian Forest / Sphynx / British Shorthair / Ragdoll / Ragamuffin / Asian / Oriental / Russian Blue / British Blue / Devon Rex / Siberian / Burmese / American Shorthair / Bengal / Abyssinian / Scottish Fold / Turkish Van / Lynx / Egyptian Mau / Somali / Havana / Exotic Shorthair / Exotic Longhair

We look forward to enjoying many more breeds and personalities in the future. It is a very special experience that all of us at Catseye Cattery enjoy and will treasure the memories forever!

Filed under: Catseye News, Our Guests — Tags: — Michael

Just can’t get on with my work!!

This entry was posted on Monday, April 9th, 2012 at 12:17 pm

Two British Shorthair Kittens stayed with us recently. Very playful and adorable!!

This is me really enjoying my work!! : )

Filed under: Our Guests — Tags: — Michael

Melanie’s cat…

This entry was posted on Wednesday, February 8th, 2012 at 6:05 pm

..is pictured here just waiting for lunch! Thankfully, he didn’t catch anything. Just a bowl of Felix!!

Send us your cat photos and we’ll post them in our blog.

Filed under: Our Guests — Tags: — Michael

Milo & Misty the Maine Coons

This entry was posted on Friday, November 18th, 2011 at 1:45 pm

Yesterday ( Thursday ) we said a very sad cheerio to Milo & Misty, two very beautiful Maine Coons! Milo, pictured here with Nat…just look at the the size of this boy!!

We’ve had them to stay in the cattery a few times but it’s always sad to hand them back!! Everyone who comes to visit the cattery is amazed to see such fab cats! No doubt, we’ll see them again soon

Filed under: Our Guests — Tags: — Michael

Bye-bye Jink, Randall & Lennie!

This entry was posted on Friday, October 28th, 2011 at 3:05 pm

Jink, a stunning Burmese, Randal and Lennie are two Bengals that left the cattery today!

They have been with us a few times before and we’re really going to miss them!

Filed under: Our Guests — Tags: — Michael

Cheerio Eric and Ernie

This entry was posted on Friday, October 7th, 2011 at 12:42 pm

Yesterday (7th of October), we said a “fond fairwell” to Eric and Ernie who have been boarding with us since May!

Another staring contest Ernie!Nice and comfortable Eric?

Melanie, Eric and Ernie’s owner, had re-locaetd to East Lothian from London and had to find a temporary home for her two boys whilst she organised the move up north.

As is turned out, the stay was much (much!) longer that was intended but the boys were really great and enjoyed their stay.

We’re going to miss them!

What Melanie said about Catseye

“I re-located to Scotland in May 2011 and my two cats have had to be in the cattery for four months whilst I found us a new home. Michael and Helen Dickson have been so kind and caring, I visit on a regular basis and the pens are always clean and most importantly they always make time for all their guests.

I have never had one moment of concern about my two cats whilst in their care, which as I said has been for a long time – four months. Highly recommended, I will most certainly use them again!”

Feedback taken from Google Reviews
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Filed under: Our Guests — Tags: , — Michael

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Catseye Cattery , 19 Boggs Holdings, Pencaitland, East Lothian, EH34 5BE
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