Booking Policy

We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested. Please ensure that your cat is delivered and collected in a carrier fit for purpose.

Tariff

• 1 cat £12.25 per cat per day
• 2 cats £9.50 per cat per day sharing
• 3 cats £8.50 per cat per day sharing
• 4 cats £8.00 per cat per day sharing
• Discounts available for Long-Term boarding

Charges are calculated daily, starting with the day of arrival and including the day of departure. The minimum fee for a short stay is (3 days fee). Fees include food, heating, 24 hour security, veterinary insurance ( please see details below ) and VAT at standard rate. You also have our assurance that your cat will receive plenty of care, love, and attention throughout their stay.

Please note that a deposit of £1.00 per day per cat is required before bookings can be confirmed.
Webcam Facility: £2 per day per chalet

Loyalty Card

Catseye Cattery values all our customers and would like to reward our returning clients.

Our Loyalty Scheme works on a points basis, offering one point for every day that your cat stays with us. In return for your loyalty we will give you a free day for every 12 points that you have collected on return / future bookings.

• We keep a record of all previous boarding and give you a Loyalty Card for you to keep for your records. Please bring your card each time you board your cats so that we can update and authorise your record. When making a return booking, please inform us that you wish to use any loyalty points that you have collected. We will then credit the invoice by the appropriate amount.
• There is no time limit for using your points.
• There is no cash alternative for these points.
• These points are not transferable i.e. they are only valid for use with you and your own cats. They cannot be used as a gift for someone else.

Payment methods

For bookings made less than seven days prior to arrival, payment in full will be required at the time of booking. Please note this payment will be non refundable on cancellation. Full payment is required on arrival, we accept:

• cash
• debit and credit card payments
• cheque – please make cheques payable to ‘Catseye Cattery’.

Deposit

A deposit of £1.00 per day per cat is required within 14 days of making a booking. If this is not received, the booking will be cancelled and the deposit is Non Refundable. In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.

Cancellation Policy

Cancellations made more than 28 days prior to arrival will not be charged. Cancellations made 14 days prior to arrival will be charged 50% of the total amount. Cancellations made less than 7 days prior to arrival will be charged 100% of the total amount.

Opening Hours

• Monday 10:00-16:00
• Tuesday 10:00-16:00
• Wednesday 10:00-16:00
• Thursday 10:00-16:00
• Friday 10:00-16:00
• Saturday 10:00-13:00
• Sunday 11:00-13:00

Public Holidays

Please note that on the following public holidays we are closed for the receiving and uplifting of pets:

• January – 1st & 2nd
• December – 24th, 25th, 26th & 31st

Pick Up Times

At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed.

Out of Hours Charge

If you would like to drop off or pick up your pet outside our normal working hours listed above, we are often able to provide an out of hours service by arrangement. There is a £10 charge for this and must be booked in advance. Please discuss with us if you wish to use this service.

Collection/Delivery Service

Delivering and collecting your cat may be a problem for you if you do not have transport or if you have a busy schedule. We can collect and deliver your cat using our secure pet transport service, which could save you valuable time. The comfort and safety of your pet is our priority at all times. Minimum charge is £10 for up to a 10 mile round trip. A further 45p is charged for every additional mile after this minimum charge.

Visitors

We respectfully request that all visitors to Catseye Cattery refrain from stroking or petting any of the resident animals. This request is in place to protect our residents from potential external infection and to protect our visitors from injury.

Vaccination Requirements

All cats accepted into Catseye Cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. We also recommend that cats are vaccinated against Feline Leukaemia Virus. Primary vaccination must not have been administered any less than ten days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.

Fleas

We request that all cats that come to Catseye Cattery are treated against flea infestation before arrival for their stay. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival. The cost of treatment will be charged to the owner.

Male Cats

Any male cat over the age of nine months, who is not neutered, cannot be accepted for boarding, as they could present an infection hazard to other resident cats.

Food

Meals are served at 08:00 and 17:00. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide top quality dry and wet food for all residents as recommended by vets. We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. There will be a reduction of 50p per day for any cat whose owner supplies their own food such as special prescription diets from their vet. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is available to all cats at all times.

Medication

We are happy to administer any medication, including injections, which have been prescribed by a vet, provided full and clear instructions are left by the owner. There will be an extra charge of £1.00 per day for the administration of medication.

Illness/Vet

No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats. Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. There will be an extra charge for transportation to a vet not normally used by Catseye Cattery. Please refer to transportation charges listed under section ‘Collection/Delivery Service’.

Disclaimer

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home or dispose of the animal.