Is there a discount for long-term boarding?
Yes! We offer a 10% discount on boarding fees for any stay longer than five weeks (35 days) consecutively
What are your daily rates?
- £29 per day 1 cat
- £42 per day 2 cats sharing a room
- £57 per day 3 cats sharing a double room
- £72 per day 4 cats sharing a double room
Do your prices include VAT?
Yes! All prices quoted and booking confirmations include VAT at standard rates.
Can I get a refund if I get back early?
Unfortunately, no refunds are applicable because the room has been reserved by you for the duration of your cat’s stay. Should you choose to remove the cat before the end of the period booked – we could have sold this space to someone else.
The same applies if you don’t bring you cat in on the day that you have booked.
Please see our full Ts & Cs.
Why is there a surcharge for 25th & 26th Dec and 1st & 2nd Jan?
This is to cover extra staffing costs for unsociable working hours. The surcharges are: £20 per pen/room for 25 Dec & 1 Jan. And £10 per pen/room for 26 Dec & 2 Jan
Why do you insist on a minimum stay over Christmas?
We have many customers that go away for Christmas and New Year. And many of them travel long distances to see family and friends in far-off lands! They are normally away for 3-4 weeks at a time.
This policy has been proven to be very popular with our customers. Regrettably, we do give priority to clients who go away at Christmas for extended periods.
Why is there a minimum five day stay?
When a cat stays with us, all the equipment in the room and the whole room itself has to be completely cleaned and disinfected. It can be a long process so, in order to cover our costs, 5 days is the minimum charge.
Can my cats stay in separate pens as they don’t get on very well together?
Yes! Subject to availability, you can book two separate rooms for two cats. We would charge 2 x the single cat rate for a booking such as this.
Why do you charge for full days?
We keep impeccably high standards with regards to prevention of infection and health and safety, and every unit and all items of equipment are thoroughly cleaned and disinfected between stays. This cleaning does take time and it is essential to ensure that your cat remains comfortable throughout his/ her stay. We aim to always have the unit ready for your cat’s arrival and we also insist that they are allowed to remain in their unit in comfort until you arrive to collect them. We will never leave your cat in a carrier waiting for you to collect him /her and so we need to book the unit for both day of arrival and day of departure. Our many customers value this policy highly as they have the guarantee that their cat is comfortable for their entire stay.