How can I order cat collection service and how much it would be?
We offer a collection and delivery service door to door between the cattery and your home. Transport times are mutually agreed and are usually undertaken within normal opening hours once the busy morning round is finished. We have a new ( Aug 2021 ) flat-rate charging structure for Edinburgh postcodes. Please see the prices on this page. If your postcode isn’t listed, please call the office on 01875 341090 so we can assist you.
This service can be useful if you will be arriving home out-with normal opening hours or you suffer from unexpected travel delays. It may be possible to make an arrangement between us and a family member / friend to deliver the cats back to your home so that they are there when you get back. Contact us to discuss your requirements.
When do I need to Book the Cat Collection or Delivery Service?
We ask that you book the collection and/or delivery service at the time of making the boarding booking. This means that we can put you in our diary system and not over-book collections or deliveries!
Our online booker has the option to request collections or deliveries. Please select this from the “Add Ons” drop-down menu on our online booking system via our website catsetecattery.co.uk.
However, if for any unforeseen reason you require the collection or delivery service after you have booked your cats’ stay, please do let us know as soon as you can. We’ll make every effort to assist your requirements.
We’ll call you a day or so prior the arrival to firm-up the arrangements and check for any parking restrictions at your home address. We’ll also use this opportunity to take the final payment.
What type of Vehicle to you use for Collection & Delivery?
We operate a kitty collection service van – New VW Caddy. The van is fitted with an internal cage where the cat carriers are stowed, making the trip ultra-secure. Air-conditioned and warm: a “chauffeur” driven trip to your cats’ holiday is just what they’d love!!
What times can you Collect or Deliver?
Can you collect from Edinburgh City Centre?
Can you collect or delivery outside the Edinburgh area?
How can I tell that my cat is settling?
How often can I expect to see my cat being visited by staff?
What if I can’t see my cat?
What do you sell in the shop?
We stock the full range of Royal Canin feline dry foods, Lily’s Kitchen wet and dry, Feliway, Pet Remedy, Cat Litter, Beds, Cat Carriers, Scratching posts, bowls, mats and toys.
Can I buy food and litter when I come to pick my cat up after the holiday?
Can I buy my cat some toys and treats for his/her stay?
What brands of foods do you sell?
Do you deliver food and litter?
Do you have a catalogue that I can choose from?
Unfortunately not. But our shop is open 7 days per week and you are welcome to pop over. Our team are always on hand to help and offer advice.
Can you supply prescription foods?
Can you supply medicines?
My cat has very long claws. Can you cut them during the stay?
How much does cutting claws cost?
How often do claws need to be cut?
What happens if I forget to update the flea/ worming?
My cat is an indoor cat. Why do I have to treat him/her for fleas and worms.
Although the risk is very small, there is a chance that fleas especially could be in the environment or on another cat. If the cats in our care have up to date applications, we can minimise the risk of flea spreading. Within the “commercial” environment such as a cattery, the risk is much higher than if the cat was at home. Whether your cat is indoor or outdoor – appropriate treatments must be used.