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Terms & conditions

Booking Policy

We appreciate that every cat owner needs to be confident that their pets will be well cared for in their absence and fully encourage prospective clients to visit our premises before making a booking. This provides an opportunity for the client to inspect the accommodation and familiarise themselves with our terms and conditions. It also gives us a chance to discuss any individual needs that may be requested.

Please ensure that your cat is delivered and collected in a carrier fit for purpose.

All cattery bookings are subject to availability. We ask that clients only make a booking if they know that the whole space is needed. Blocking off dates that you may not need is discouraged. 

    Tariff from 1 August 2023:

    • 1 cat – £29.00 per day
    • 2 cats – £42.00 per day (sharing) (£21 per cat per day)
    • 3 cats – £57.00 per day (sharing) (£19 per cat per day)
    • 4 cats – £72.00 day (sharing) (£18 per cat per day)

    Charges are calculated daily, starting with the day of arrival and include the day of departure. Fees normally include food from our stock menu ( non-prescription diets ), heating, veterinary insurance and VAT at standard rate.

    You also have our assurance that your cat will receive plenty of care, love, and attention throughout their stay.

    Please note that a deposit of £4.00 per day per cat is required before bookings can be confirmed.

    Webcam Facility: this service is no longer available.

    Surcharges

    There is a surcharge of £20 per Pen/Room for the following days: Christmas Day ( 25th Dec ) & New Years Day ( 1 Jan )

    There is a surcharge of £10 per Pen/Room for the following days: Boxing Day ( 26 Dec ) & New Year Holiday ( 2 Jan )

    Minimum Stay Periods

    Our minimum stay / charge throughout the year is 5 days.

    The minimum stay over Christmas period is 14 days and the boarding dates must include December 23 – 28.

    The minimum stay over the Easter period is 10 days.

    Payment methods

    For bookings made – or bookings to be confirmed – less than seven days prior to arrival, payment in full will be required. Please note this payment will be non refundable on cancellation. Full payment is required on the date of arrival.

    We accept:

    • Cash
    • Most Debit and credit card payments
    • Direct Bank Transfer ( internet banking )
    • Apple and Android Pay

    Please note: We do not accept cheques for payment.

    Deposit

    In order to confirm a booking, a deposit of £4.00 per day per cat is required within 7 days of making a booking. If this is not received, the booking may be cancelled. The deposit is non-refundable and non-transferable. 

    Cancellation Policy

    Cancellations made on or within 14 days prior to arrival will be charged 50% of the total outstanding amount.

    Cancellations made on or within 7 days prior to arrival will be charged 100% of the total outstanding amount.

    If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.

    In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.

    Opening Hours

    • Monday 11:00-17:00*
    • Tuesday 11:00-17:00*
    • Wednesday 11:00-17:00*
    • Thursday 11:00-17:00*
    • Friday 11:00-17:00*
    • Saturday 11:00-13:00
    • Sunday Closed

    *Departing cats: We must have the cat room vacated by 3pm on the day of departure (Mon-Fri and by 1pm on Sat ) An out-of-hours charge of £40.00 may be payable. We are now closed to the public on Sundays.

    Public Holidays

    Please note that on the following public holidays we are closed for arrivals and departures.

    • January – 1st & 2nd
    • December – 24th, 25th, 26th & 31st

    Closed to the Public – our annual holiday

     

    Arrival & Departure Times

    At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed. Departing cats must have the cat room vacated by 3pm on the day of departure. An out-of-hours charge of £40.00 may be payable ( see terms below )

    Early Check-in / Late Check-out

    If you would like to drop off or pick up your pet outside our normal working hours listed above, we are often able to provide an out of hours service by arrangement. There is a £40 charge for this and must be booked in advance. Please discuss with us if you wish to use this service.

    Collection/Delivery Service

    Delivering and collecting your cat may be a problem for you if you do not have transport or if you have a busy schedule. We can collect and deliver your cat using our secure pet transport service, which could save you valuable time. The comfort and safety of your pet is our priority at all times.

    The weekday Collection / Delivery times are normally within the time windows of: 11am – 1pm or 2pm-3pm. Please discuss your requirements at your earliest opportunity. Collection & delivery service is NOT available on Sundays.

    From 12 August 2021, our NEW flat rate collection & delivery fees are available to view click here.

    If Collection and/or delivery is required outwith our normal opening hours, noted above, the out of hours charge may be applied.

    Should you have any collection or delivery time preferences, please let us know at time of booking.

    If you require Collection or Delivery outwith the Edinburgh “EH” postal code areas, please ask for price for this.

    Collections from or deliveries to Edinburgh Airport are charged at a flat rate of £60.00

    Visitors

    We respectfully request that all visitors to Catseye Cattery refrain from stroking or petting any of the resident animals. This request is in place to protect our residents from potential external infection and to protect our visitors from injury.

    Prospective new clients – visiting strictly by appointment only and no more than two visitors please.

    Vaccination Requirements

    All cats accepted into Catseye Cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. We also recommend that cats are vaccinated against Feline Leukaemia Virus. Primary vaccination must not have been administered any less than ten days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. Please note that only vaccinated kittens can be accepted.

    Fleas & Worms

    Fleas
    We request that all cats that come to Catseye Cattery are treated against flea infestation BEFORE arrival with an appropriate Veterinary  recommended application. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected on arrival. The management reserve the right to apply flea treatment to any resident cat found to have flea infestation on arrival or if the flea treatments are not up to date. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection. Flea Treatment (Advantage charge £15 per dose)

    There’s some more advice on OUR BLOG.

    Worms
    We request that all cats that come to Catseye Cattery are treated against worm infestation BEFORE arrival with an appropriate Veterinary  recommended application. The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay or if the worming treatments are not up to date. The cost of treatment will be charged to the owner. Worming Treatment (Drontal £10 charge per dose)

    Neutered Cats

    All cats ( male or female ) over the age of 7 months, who are not neutered, cannot be accepted for boarding, as they could present an infection hazard and/or disruption to other resident cats. Please speak with a member of the booking team if you have any questions on this matter. Office number 01875 341090.

    Food

    Unless specified by the owner, meals are served from 08:00 and16:00. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet cat foods but cannot hold supplies of every brand, flavour or type. Please check with us before boarding that we have the foods preferred by your cat. We do not offer any discount for clients that bring their own supply of foods.

    We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is available to all cats at all times.

    Medication

    We are happy to administer any medication, including injections, which have been prescribed by a vet, provided full and clear instructions are left by the owner. There will be an extra charge of £1.00 per day for the administration of medication. An additional charge of £2.00 per day is required for Diabetic cats.

    Illness/Vet

    No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other resident cats.

    Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. Veterinary fees are due to be paid by the client. There will be an extra charge for transportation to the vet of £10 per visit. Plus the transportation fees noted above under “Collection & Delivery Service”.

    Insurance

    Catseye Cattery is fully insured. Our current insurance broker is Cliverton Insurance which is underwritten by Aviva Insurance Ltd.

    Full details of cover are available on request.

    Disclaimer

    Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home or dispose of the animal.

    Last updated AUGUST 2023.